Home and Community Care Client Experience Survey Services

The government authority in Alberta is seeking a vendor to provide home and community care client experience survey services. This feedback will allow the agency to report on the current state of home and community care from the perspective of clients. The agency will use the resulting information to provide stakeholders and service providers with data to inform ongoing quality improvement efforts. The scope of work requires a web-based version of the survey sent directly to clients with a valid email address, which must include an option for clients to request a mailed paper survey. The web-based survey must mirror the paper survey in appearance and layout to the extent possible. For eligible clients who do not have an email address, the agency requires paper survey packages delivered by direct mail. The agency requires a preliminary data file four weeks after the survey is first in the field. Bidders must perform the work onsite and must be located onshore in Canada. The agency allows digital submission of proposals via email or online. The agency has not disclosed a specific budget and is looking for proposals to define the cost. The source document does not contain evaluation criteria or key dates for this opportunity.