Recreation Registration Software Management System

The agency is seeking a previously established, all-inclusive recreation registration software management system with real-time internet registration. The system must support programs, classes, facility and shelter reservations, memberships, league scheduling, point of sale, senior programs, payment processing, and customized reporting. The agency also requires related professional services to implement the software and train new users, with all system security, redundancy, and ongoing maintenance and support included at no additional fee. The scope of work covers onsite and online activity registration, facility management, membership management, pass validation, and account management for individuals, families, and organizations. The system must handle cashiering, point of sale, and team sports scheduling, while providing operational analytics and transaction accounting for all functions. The agency requires the software to coordinate accounting and finance with agency policies, which includes integration with New World Systems Software from Tyler Technologies. Bidders must provide a current system architecture diagram identifying the hosting provider, cloud platform, data storage, backup locations, and replication architecture. This diagram must also detail production, development, test, staging, and disaster recovery environments, alongside high availability mechanisms, failover processes, security zones, and external integrations. Eligible bidders must perform the work offsite and be located onshore within the United States. The agency is establishing a contract period of one year. Bidders must submit all questions no later than June 24, 2026. The agency is looking for proposals to determine the budget and will accept digital submissions via email or online.