UK - Cloud-Based Human Resources Payroll System Support and Maintenance Service

The issuing agency is seeking a vendor to provide a cloud-based human resources payroll system support and maintenance service. The agency needs a solution that aligns with current best practices in usability, accessibility, and information security while supporting flexible and secure access for employees and managers. The system must feature workflow functionality to ensure that human resources and payroll transactions can be processed and authorized electronically, including multiple approval routes for certain transactions. The requested scope of work covers a system capable of alerting users to impending key dates, recording and authorizing leave, and calculating real-time leave balances. The system must also handle equality and diversity reporting, disciplinary and grievance case management, and employee self-service updates for personal, address, and bank details. Additionally, the agency requires automatic notifications of starters and leavers to internal stakeholders, pro-rata leave calculations in both hours and days, and time off in lieu tracking with defined caps. For payroll operations, the system must run a monthly payroll catering to different contracted hours and working patterns while transferring key information like sickness, overtime, and bonuses from the human resources module. The agency also requires staff salary budget and forecasting reports, unlimited data storage capacity to run an efficient payroll service, and the ability to add custom fields as needed. Eligibility is strictly limited to onshore organizations based in the United Kingdom. The selected vendor will perform all work offsite, and the agency will accept proposal submissions digitally via email or online. The agency is looking for proposals to determine the budget, and bidders must submit all questions no later than June 26, 2026.