Student Engagement Platform

The agency is seeking a student engagement platform that enables communication with students via text message from various devices, including Windows computers, Apple or Android phones, and tablets. The college requires a system that allows multiple team members to manage a single texting account through a Shared Inbox. To streamline operations, the chosen solution must interpret incoming texts, respond automatically when the student's intent is recognized, and notify staff when manual intervention is necessary. The scope of work includes organizing campaigns to report on specific outreach initiatives and providing robust reporting and analytics capabilities. The system must track metrics such as reply rates, delivery rates, and sent message totals at the team, user, and individual message levels. Additionally, the platform must support data exports for text messages, opt-out changes, and undelivered messages. Bidders must provide detailed information regarding ongoing software support, including post-go-live support services, incident resolution turnaround times, escalation procedures, and upgrade release methodologies. Eligibility is restricted to onshore United States organizations, and the performance of all work will take place offsite. The agency is currently looking for proposals to determine the budget and has not disclosed specific key dates or evaluation criteria in the initial request.