RFI for Virtual Reverse Industry Day for Enterprise Referral Care Coordination Service

The Defense Health Agency in Frederick, Maryland is seeking information to conduct a virtual reverse industry day focused on enterprise referral care coordination services. The agency needs to understand how industry manages, implements, and operates care coordination across geographically dispersed locations with a diverse beneficiary population that provides regionalized specialty care. This market research will help the agency explore modern capabilities for patient scheduling, referral management, and care coordination. The requested scope of information covers omnichannel patient scheduling capabilities, advanced schedule optimization algorithms, automated waitlist management, and intelligent appointment reminders designed to reduce no-show rates. The agency also requires insights into centralized referral management, including automated routing, end-to-end tracking, streamlined authorization workflows, and comprehensive managed care support for direct and network specialty care. Additionally, the information must address interoperability between direct and purchased network care, patient navigation capabilities, continuity of care tracking, and performance metrics that support population health outcomes. Only organizations based onshore in the United States are eligible to respond to this request. The performance of the work for this virtual event will take place offsite. The agency is currently seeking proposals to determine the budget and has not disclosed a pre-established funding limit or specific key dates in the initial announcement.