Telecommunications Access Program Dual-Party Relay Service

The Kansas Department of Administration in Topeka, Kansas, is seeking a vendor to provide telecommunications access program dual-party relay services. The agency needs to ensure continuous, accessible telecommunications relay and speech-to-speech services for the disabled community, service providers, and the general public. This initiative aims to bridge communication gaps by maintaining reliable relay services, managing equipment vendor relationships, and conducting public outreach. The scope of work requires the vendor to analyze monthly history reports from the current telecommunications relay service provider, tracking metrics such as billable session minutes, incoming calls offered and answered, total calls, outbound calls, subscriber counts, average speed of answer, service levels, and complaints. The selected vendor must audit the monthly service bills submitted by the relay provider and maintain all contact telephone numbers and web addresses. Additionally, the vendor must establish and operate a handicap-accessible public office with sufficient parking to accommodate walk-in traffic. Bidders must perform all work offsite within the United States. The agency is establishing a contract period of one year. The agency has not disclosed a specific budget and is requesting cost proposals from bidders to evaluate the financial aspect of the submissions.