Fresh Works Enterprise Service

The agency is seeking a vendor to provide Freshservice Enterprise licensing, which must include Freddy AI Agents. This procurement aims to secure the necessary Freshworks enterprise service to support the agency's operations. The scope of work covers the provision of these software licenses for a contract period of one year. The agency requires all performance of the work to be conducted offsite. Eligibility is restricted to onshore organizations based in the United States of America. The agency is currently looking for proposals to determine the budget for this initiative. Interested parties must submit all questions regarding this opportunity no later than June 11, 2026. The agency will evaluate proposals based on the requested Freshservice Enterprise specifications and eligibility requirements.