Common Use Self Service Kiosk Software

The agency is seeking a vendor to design, implement, and support an integrated common use self-service kiosk software platform. This solution must provide reliable, secure, and efficient passenger-facing self-service capabilities in a shared-use passenger processing environment. The platform will enable multiple airlines to deliver services including passenger check-in, boarding pass issuance, baggage tag printing, and ancillary services through a common kiosk platform. The requested platform must provide centralized management of kiosk applications, configurations, device interfaces, user interface standards, and operational policies. It must operate exclusively as an application runtime, device interface layer, and transactional intermediary between passenger interactions and airline systems, meaning it cannot act as a system of record. The solution must integrate with airline departure control systems to support passenger processing functions, including check-in, boarding pass issuance, and baggage tag generation. Eligible bidders must be onshore organizations based in the United States. Performance of the work will take place offsite, and bidders can submit their responses digitally via email or online. The agency is looking for proposals to determine the budget, and the resulting contract period will last for three years. The agency will host an optional pre-bid meeting on June 26, 2026. Bidders must submit all questions regarding this opportunity no later than July 2, 2026.