Telecom Management and Billing System

The agency is seeking a vendor to provide a telecom management and billing system. The system must manage a variety of network and telecom items, including circuits, legacy and unified communications phones, and internet lines. The selected vendor must implement a functional telecom management software solution within six months after the notification to proceed. The required solution must manage the cost allocation plan billing for telecommunications services and state data center services. The system must reflect when a billing invoice has been paid, printed, or viewed, and it must create a summary billing invoice with supporting detail charges for each customer. The platform must allow users to perform data entry while job processing occurs, block or mask selected fields of electronic billing data before database entry, and comply with TCP/IP network communication protocols. The agency requires the system to have documentation on how to restore the database in the event of hardware, software, or human errors. The contractor must deploy and manage the solution within their own cloud infrastructure, provide an application programming interface, and maintain dedicated security personnel with expertise in cloud security best practices. The contract period will span five years. Eligible bidders must be onshore organizations based in the United States. Performance of the work can occur onsite or offsite. Bidders must submit their responses digitally via email or online, and the agency is currently looking for proposals to determine the budget.