Case Management Software

The agency is seeking a vendor to provide a scalable and reliable case management software platform to streamline student record management processes, improve data accessibility, and enhance communication between the district and families. The system must support efficient record maintenance, reporting, and compliance with applicable data privacy regulations. The agency requires a user-friendly interface that enables administrators, parents, and the community to easily navigate the software and complete requests. The requested platform must ingest data on a schedule or in real-time and provide a broad summary of all open or pending cases, including their current state, at a glance. The software must generate and transmit secure, template-based email notifications directly from within a case record to facilitate updates, notices of rights, and closure confirmations. It must also automatically translate documents to multiple languages, export or print those translated documents, and utilize a secure email portal notification with a security workflow to prevent sensitive data transmission over insecure channels. The agency requires a firewall-like security system to restrict access to authorized users only. The system must track the type of intervention or plan, as well as the specific individual responsible for implementing that plan. Users must be able to access the platform through modern, secure browsers including Chrome, Firefox, and Edge, with any unsupported browsers clearly noted. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The performance of the work will take place offsite, and bidders can submit their responses digitally via email or online. The agency is looking for budget proposals to cover a contract period of one year, and all questions must be submitted no later than June 11, 2026.