Microtransit Paratransit Software-as-a-Service

The agency is seeking a Software-as-a-Service solution to support the operations of a transit agency consortium. This consortium operates microtransit, paratransit, and deviated fixed-route services, including on-demand and microtransit services configured for rural areas. Because the consortium members operate all services directly with their own vehicles and staff, the agency is procuring solely the software platform, implementation, and ongoing support. The agency needs to solve operational inefficiencies by improving scheduling, dispatching, and trip management. The requested platform must provide a unified rider-facing interface for trip requests, reservations, and notifications via a mobile app, web portal, and call center. Additionally, the system must enable real-time vehicle tracking, driver communication, and robust data analytics to support compliance with the Americans with Disabilities Act and other regulatory requirements. The scope of work covers the software platform, implementation services, and ongoing maintenance, including twenty-four-seven technical support for critical issues. Bidders must be United States organizations, and the performance of the work will take place offsite. The agency is looking for budget proposals to determine the cost of the project. Questions regarding this procurement must be submitted no later than June 22, 2026.