Information Technology Support and Maintenance Services

The government authority located in New York is seeking a vendor to provide comprehensive information technology support and maintenance services. The agency needs to secure its data, maintain its technology infrastructure, and ensure all office software licenses remain current. To solve these operational needs, the agency requires a combination of on-site and remote maintenance services for its servers and other IT assets, including computers, printers, tablets, and smart phones. The scope of work covers purchasing hardware and software products as needed to support the agency. The selected vendor must provide a secure off-site backup system that backs up the agency data multiple times daily. Additionally, the agency requires the vendor to recommend and implement cyber-security practices, products, and hardware to protect all agency data and related information. The agency is limiting eligibility to onshore organizations based in the United States. Although the agency requires some on-site maintenance services, the primary performance of the work will be offsite. The agency is awarding a contract with a performance period of three years. Bidders must submit their proposals digitally either via email or through the online portal. The agency is looking for proposals to establish the budget for this project. The source document does not specify further evaluation criteria or key submission dates.