Information Technology Services

The City of East Jordan, Michigan is seeking a vendor to provide comprehensive information technology services for its government authority. The agency requires continuous service desk support available twenty-four hours a day, seven days a week, three hundred sixty-five days a year. This support must be accessible via telephone, email, screen sharing, and in-person visits. The selected vendor must submit monthly status reports containing a narrative of the provided services and the specific time spent on resolving issues. The scope of work also encompasses network infrastructure monitoring and network administration. The agency operates a Dell server host, a peer-to-peer data server, and a six-station peer-to-peer network with internet access. Additionally, the agency requires backup services for all of its city servers. Professional services under this contract include workstation support, infrastructure support, network support, and peer-to-peer networking. Only onshore vendors located within the United States are eligible to bid on this opportunity. The agency requires the physical performance of the work to be conducted onsite in East Jordan, Michigan. Bidders must submit their proposals digitally via email or through the designated online portal. The agency has not disclosed a specific budget and is looking for cost proposals within the submitted bids.