Common Use Self Service Kiosk Software

The agency is seeking a vendor to design, implement, and support an integrated common use self-service kiosk software platform. This solution must provide reliable, secure, and efficient passenger-facing self-service capabilities in a shared-use passenger processing environment. The platform will enable multiple airlines to deliver services including passenger check-in, boarding pass issuance, baggage tag printing, and ancillary services through a common kiosk platform. The requested platform must provide centralized management of kiosk applications, configurations, device interfaces, user interface standards, and operational policies. It must operate exclusively as an application runtime, device interface layer, and transactional intermediary between passenger interactions and airline systems, meaning it cannot act as a system of record. The software must integrate directly with airline departure control systems to support passenger processing functions. Eligible bidders must be onshore organizations based in the United States. The selected vendor will perform all work offsite under a contract period lasting three years. Bidders may submit their proposals digitally via email or through an online portal, and the agency is currently looking for proposals to determine the budget. The agency will host an optional pre-bid meeting on June 26, 2026, to address initial inquiries. Bidders must submit all clarification questions no later than July 2, 2026. The agency has not disclosed specific evaluation criteria beyond these technical and eligibility requirements.