Information Technology Support and Maintenance Services

The government authority located in New York is seeking a vendor to provide comprehensive information technology support and maintenance services. The agency needs to secure on-site and remote maintenance for its servers and other information technology assets, which include computers, printers, tablets, and smart phones. To protect its data and related information, the agency requires the implementation of recommended cyber-security practices, products, and hardware, alongside a secure off-site backup system that backs up agency data multiple times daily. The scope of work also covers purchasing hardware and software products as needed to support the agency. The selected vendor must ensure that all user licenses for office software remain current throughout the contract. The agency is establishing a contract period of three years for these services. Eligible bidders must be onshore organizations based in the United States. While the agency requires both on-site and remote maintenance, the performance of the work is designated as offsite. Bidders must submit their proposals digitally via email or through the online portal, and the agency is currently looking for proposals to determine the budget.