Vision Plan Services

The government authority located in Sacramento, California is seeking a vendor to provide comprehensive vision plan services for its enrollees. The agency needs to solve the challenge of managing enrollment, renewals, billing, customer service, collateral development, and policy issuance. To facilitate this, the selected provider must maintain a co-branded website serving as an enrollee landing page that features a network directory and a clear list of covered benefits and out-of-pocket expenses. The scope of work requires the establishment of a customer service call center with a dedicated toll-free number and staff specifically trained to assist enrollees. This call center must operate Monday through Friday from 8:00 AM to 6:00 PM Pacific Time. The agency is structuring this project as an offsite performance contract with a duration of three years. Eligibility is strictly limited to onshore organizations based in the United States. The agency has not disclosed a specific budget and is looking for proposals to determine the cost. Bidders must submit all questions regarding this opportunity no later than June 11, 2026.