Flexible Spending Account and Commuter Benefits Administrator Service

The City is seeking a vendor to provide comprehensive administration services for its Section 125 Flexible Spending Account plans and Commuter Benefit Program. The agency needs to support all benefit-eligible City employees with these programs while ensuring full compliance with federal and state regulations, including IRS Code Sections 125, 129, and 132, HIPAA, COBRA, and nondiscrimination requirements. This initiative aims to solve the challenge of managing complex benefit accounts, tracking contributions, processing claims, and maintaining accurate participant records. The scope of work covers complete program administration, including managing participant commuter elections, processing reimbursements, and monitoring monthly compliance limits. The selected vendor must provide secure electronic enrollment capabilities, employer and participant online portals, and a secure participant mobile application. Additionally, the agency requires dedicated customer service support via telephone, email, and online channels, as well as seamless data integration with the City payroll and HRIS systems. The project also encompasses implementation planning, data migration, and system testing. Eligible bidders must be onshore organizations based solely in the United States. The agency requires all performance of the work to occur offsite. Bidders must submit their proposals digitally via email or through the designated online portal. The agency is currently looking for proposals to establish the budget and has not disclosed specific key dates or evaluation criteria in the sourcing details.