District-Wide Telephone System Refresh Services

The Harris County Department of Education in Houston, Texas is seeking a vendor to provide district-wide telephone system refresh services. The agency needs a turnkey enterprise telecommunications solution to enable reliable and secure voice communications across all district facilities and school sites. This project addresses the need for a modern, scalable, and cloud-managed communication infrastructure that integrates with existing systems. The scope of work covers planning, installation, configuration, testing, documentation, project management, calling, and quality control. The requested system must feature cloud-based management, support up to 5,600 phone extensions, and utilize the district's existing data network via Power over Ethernet data drops. Required functionalities include advanced call routing based on schedules, call forwarding, call parking, caller directory services, and compliant emergency services. Only onshore organizations based in the United States are eligible to bid on this opportunity. The agency allows the selected vendor to perform the work offsite. Bidders must submit their proposals digitally via email or through the online portal, and the agency is currently open to proposed budgets. All questions regarding this procurement must be submitted no later than June 11, 2026.