Professional IT Services

The government authority located in Gilmer, Texas, is seeking professional IT services to support its municipal operations and critical infrastructure. The agency needs to solve the challenge of maintaining continuous, secure operations across key departments, including the police and fire departments. To address this, the agency requires a partner capable of delivering help desk support, network administration, cybersecurity services, server and cloud management, disaster recovery planning, strategic technology planning, public safety systems support, and procurement assistance. The scope of work covers 24/7 remote and on-site support capabilities, real-time monitoring, and emergency response and continuity planning. Performance of the work will occur offsite, though the provider must maintain the capability to deploy on-site support when critical infrastructure needs arise. The agency is establishing a contract period of three years to ensure long-term operational stability. Eligibility is strictly limited to onshore organizations based in the United States. Bidders must submit any questions regarding this opportunity no later than July 1, 2026. Proposals must be submitted digitally via email or through the designated online portal, and the agency is currently looking for proposal submissions to determine the budget and cost structure.