District-Wide Telephone System Refresh Services

The Harris County Department of Education in Houston, Texas is seeking a vendor to provide district-wide telephone system refresh services. The agency needs a turnkey enterprise telecommunications solution to enable reliable and secure voice communications across all district facilities and school sites. This project aims to solve the need for a modern, scalable, and cloud-managed communication system that integrates with existing infrastructure. The scope of work covers planning, installation, configuration, testing, documentation, project management, calling, and quality control. The requested system architecture must feature cloud-based management, support up to 5,600 phone extensions, and utilize the district's existing Power over Ethernet data network. Required system capabilities include call routing based on schedules, call forwarding, call parking, caller ID, directory services, and emergency services compliance. Eligible bidders must be onshore organizations based in the United States. The agency allows the performance of the work to be completed offsite. Bidders must submit their proposals digitally via email or through the online portal. The agency is looking for budget proposals to determine the cost of the project. Bidders must submit all questions regarding this opportunity no later than June 11, 2026.