Special Education System

The issuing agency is seeking a special education system to support its educational operations. The agency requires a solution that can be fully installed, set up, and made functional for all users in no more than eight hours at any time of day, including weekends. To ensure continuous operation, the agency needs 24/7/365 customer support accessible online or through a toll-free telephone number. The scope of work requires the provider to detail the system requirements for the proposed solution. The agency is requesting various pricing options, such as site-based or user-based models, along with different service levels and accessory modules. Proposals must clearly outline all one-time costs, annual costs, and any upgrade or option-related expenses. Eligible bidders must be onshore organizations based in the United States. The agency expects the performance of the work to take place offsite. Bidders must submit their proposals digitally via email or through an online submission portal.