Admissions and Recruiting Customer Relationship Management Software

The agency is seeking a vendor to provide a secure, web-based, and user-centered admissions and recruiting customer relationship management software. This system must enable and support the core management of prospective student relationships through an intuitive user interface. The agency needs to solve the challenges of managing recruiter assignments, tracking contacts, scheduling events, and executing automated communication campaigns across email, text, and emerging channels. The scope of work covers the creation of inquiry and application forms, application approval processing, and the deployment of highly functional chatbot services for real-time student responses. The requested software must also feature robust fraud detection protocols, self-service options for applicants, and customizable impact reporting to track recruiting metrics and trends. Additionally, the system must support web page creation, appointment scheduling, and automated correspondence for events. Eligible bidders must be onshore organizations based solely in the United States. The selected vendor will perform all work offsite over a contract period of three years. The agency is currently looking for budget proposals, and bidders must submit all questions regarding this opportunity no later than June 22, 2026.