RFI for Healthcare Management Systems End User Solution

The United States Department of Defense, acting through its healthcare acquisition branch, requires a healthcare management systems end user solution to orchestrate support across eleven distinct user domains. The agency is attempting to solve the problem of fragmented user support, slow onboarding, and workflow friction by unifying these domains under a centralized governance and shared services model. To identify and resolve these workflow issues, the agency needs a system capable of ingesting cross-platform data from ServiceNow, Learning Management Systems, and Electronic Health Records to visualize user adoption. The scope of work requires providing rapid, centralized support governed by strict Service Level Agreements for incident resolution and First Contact Resolution. The selected partner must guarantee a Day One Readiness user journey by orchestrating rapid intake, provisioning, and targeted training to achieve a three-day net onboarding pipeline. Additionally, the project covers certifying and equipping uniformed Field Maintainers to provide organic, offline information technology support in Disconnected, Intermittent, and Limited tactical environments. The agency seeks to ensure seamless transitions and high user satisfaction across both clinical staff and the beneficiary population. Eligibility is strictly limited to onshore organizations based in the United States of America. The agency requires the performance of all work to occur offsite. For the budget, the agency is currently looking for proposals to determine cost structures, and key dates are not specified in the initial request.