Cloud-Hosted Business Information System

The issuing agency is seeking a cloud-hosted business information system delivered as a Software-as-a-Service or managed cloud solution. The agency needs to solve the challenge of managing registrations, documents, and external interactions through a secure, accessible, and compliant platform. The project covers the migration of data from the existing registration system, including mapping, validation, test migration, reconciliation, and cutover planning. The scope of work requires a system that hosts, processes, maintains, stores, and backs up all personal data exclusively within the European Economic Area. The requested solution must feature role-based access control, multi-factor authentication for administrative and privileged access, and configurable multi-factor authentication for external portal users. The agency also requires tamper-evident audit logging for data access, configuration changes, and user activity, alongside a secure document and evidence management capability. The system must provide external-facing portals for applicants, registrants, recognised institutions, and approved training institutions. These external-facing portals and user interfaces must comply with Web Content Accessibility Guidelines 2.1 AA standards or higher. Additionally, the agency requires documented business continuity and disaster recovery capabilities with stated Recovery Time Objective and Recovery Point Objective commitments. Eligibility is restricted to onshore organizations based in Ireland. Performance of the work will take place offsite. Bidders must submit their responses digitally via email or online, and the agency is currently looking for proposals to determine the budget.