RFI for Mobile Ordering, Pickup, and Delivery Solution

The issuing agency is seeking information on a mobile ordering, pickup, and delivery solution for an airport terminal. The agency needs a technology platform that enables passengers to order from multiple concessionaires through a single interface and integrates with existing point-of-sale, menu, inventory, loyalty, and payment systems. This initiative aims to solve the challenge of coordinating in-terminal delivery and mobile ordering while maintaining food quality, retail merchandise condition, order accuracy, and seamless customer communication. The scope of work covers the development of operational models for in-terminal pickup and delivery, including staffing, badging, handoff, dispatch, and service standards. The requested solution must incorporate the delivery system onto the agency website and display real-time merchandise quality and quantity. Additionally, the system must track and report performance metrics such as order fulfillment times, delivery times, customer satisfaction, transaction volumes, and system uptime. Eligible respondents must be onshore organizations based in the United States. The performance of the work will take place offsite. The agency is currently looking for proposals to understand potential revenue, fee, and cost structures that minimize the burden on concessionaires. All questions regarding this request for information must be submitted no later than June 17, 2026.