Fresh works Freshdesk Forest and Enterprise Contact Center Software Subscription

The Georgia Department of Administrative Services is seeking a vendor to provide Freshworks Freshdesk Forest and Enterprise contact center software subscriptions. The agency requires these software subscriptions to support its contact center operations and customer service management. The scope of work requires the selected vendor to deliver and manage the specified Freshworks Freshdesk software subscriptions. The vendor must perform all associated work offsite at their own office premises. Eligible bidders must be onshore organizations based exclusively in the United States of America. The agency is currently looking for proposals to determine the budget and pricing structure for this procurement. The agency has not disclosed specific key dates or deadlines in the initial solicitation.