Professional Update and Modernize Personnel Manual Services

The City of Rocky Mount, North Carolina, is seeking professional services to review, update, and modernize its personnel manual. The agency needs to resolve gaps, conflicts, and outdated provisions within its current manual through a comprehensive compliance review. This initiative will align agency guidelines with modern workplace standards and legal requirements. The scope of work covers updating policies across twenty specific areas, including classification and compensation, recruitment, onboarding, probation, performance management, discipline, grievance, and separation. The selected provider must also update policies for benefits, leave, remote and hybrid work, workplace safety, fraud, drug-free workplace, confidentiality, technology use, social media, ethics, training, and supervisor tools. Additionally, the project requires drafting plain-language policy text, procedures, flowcharts, and checklists for managers and staff. The agency requires the delivery of an implementation plan addressing communication, training, rollout sequencing, and change management support. Deliverables must include a redlined version, a clean final manual, an executive summary of changes, and a compliance crosswalk mapping policies to governing authorities. The project also involves facilitating up to three stakeholder sessions with human resources, legal, executive leadership, and employee representatives, as well as conducting one public board presentation. Eligibility is restricted to onshore organizations based in the United States. The agency expects the performance of all work to occur offsite. While the agency has not disclosed a specific budget, it is actively looking for proposals to determine the cost. All questions regarding this opportunity must be submitted no later than June 19, 2026.