Professional Managed IT Services

The Town of Mountain View, Colorado is seeking a vendor to provide comprehensive managed IT services that ensure the seamless operation, security, and scalability of the municipal technology infrastructure. The agency needs to support a broad range of IT resources, including mobile devices, laptops, desktops, servers, surveillance systems, ERP systems, wireless networks, and satellite site connectivity. To solve the problem of potential data loss and operational downtime, the agency requires the development and maintenance of a disaster recovery and business continuity plan that ensures rapid restoration of services. The scope of work covers IT support for a base of ten or more staff members, offering both remote and occasional onsite support across all municipal facilities. The agency requires a tiered support structure, beginning with Tier I basic desktop support that includes a help desk and ticketing system accessible by email and telephone for routine troubleshooting. Tier II escalated desktop support requires in-depth technical troubleshooting and onsite assistance when remote resolution is insufficient. Tier III advanced IT and systems management covers Microsoft managed services, cloud administration, infrastructure and device management, security, compliance, and maintenance. Bidders must be onshore organizations based in the United States. The selected vendor must perform the work onsite in Mountain View, Colorado. The contract period will span one year, and the agency is looking for proposals to determine the budget.