Admissions and Recruiting Customer Relationship Management Software

The agency is seeking a vendor to provide a secure, web-based, and user-centered admissions and recruiting customer relationship management software. This system must enable and support the core management of prospective student relationships through an intuitive user interface. The selected software will resolve the agency's need for comprehensive tracking, communication, and automation tools throughout the recruitment and admissions lifecycle. The scope of work covers recruiter and territory assignment management, automated and custom email and text campaigns, and contact tracking with integrated notes and reminders. The platform must also support event scheduling, web page creation, and self-service options for applicant inquiries and events. Additionally, the agency requires the creation and management of multiple inquiry and application forms, application approval processes, highly functional chatbot services, and robust fraud detection protocols. Finally, the system must deliver customizable impact reporting, tracking, and data visualization for key performance indicators and recruiting trends. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The selected vendor will perform all work offsite. The agency is looking for proposals to determine the budget for this project. The agency is establishing a contract period of three years. Bidders must submit all questions regarding this opportunity no later than June 22, 2026.