Fresh works Freshdesk Forest and Enterprise Contact Center Software Subscription

The Georgia Department of Administrative Services is seeking a vendor to provide a Freshworks Freshdesk Forest and Enterprise contact center software subscription. The agency requires this subscription to support its contact center operations with enterprise-grade customer service software. The selected vendor must perform all work offsite at their own office premises. Eligibility is strictly limited to onshore organizations based in the United States. The agency is currently looking for proposals to determine the cost of the subscription. The solicitation does not specify a set budget or concrete key dates, meaning bidders must submit their pricing proposals for evaluation based on the requested software tiers.