Professional Managed IT Services

The Town of Mountain View, Colorado is seeking a vendor to provide comprehensive managed IT services to ensure the seamless operation, security, and scalability of the municipality's technology infrastructure. The agency needs to support a broad range of IT resources, including mobile devices, laptops, desktops, servers, surveillance systems, ERP systems, wireless networks, and satellite site connectivity. To protect municipal data and ensure rapid service restoration during outages, the agency requires the development and maintenance of a disaster recovery and business continuity plan. The scope of work covers IT support for a base of ten or more staff members, offering both remote and occasional onsite assistance across all municipal facilities. The agency requires a tiered support structure, starting with Tier I basic desktop support that includes a help desk and ticketing system accessible by email and telephone for routine troubleshooting. Tier II escalated support requires in-depth technical troubleshooting, coordination with municipal departments to minimize downtime, and onsite assistance when remote resolution is insufficient. Tier III support involves advanced IT and systems management, including Microsoft managed services, cloud administration, infrastructure and device management, and security compliance. The contract period will span one year, and all performance of the work must take place onsite. Only United States organizations are eligible to bid on this opportunity. The agency is currently looking for proposals to determine the budget and has not disclosed specific evaluation criteria or key dates in the initial request.