Homeowners, Flood Insurance Tracking and Payment Service

The Rhode Island government authority is seeking a vendor to provide comprehensive homeowners and flood insurance tracking and payment services. The agency needs to solve the administrative challenge of tracking hazard and flood insurance declaration pages, managing policy cancellations, and ensuring all insurance invoices are paid on time. This initiative aims to streamline document collection, customer support, and payment processing through a centralized, web-based platform. The scope of work covers document tracking, policy tracking, payment processing, and custodial services. The selected vendor must scan and upload paper invoices to a web-based platform, allowing agency staff to review and download documents. Additionally, the vendor must provide electronic submission options for borrowers, insurance companies, and insurance agents to submit requested documents, including missing master condominium policies. The vendor must manage the process for placing customers on lender-placed insurance and oversee the relationship with the agency's force-placed insurance carrier. To support agency operations, the vendor must provide a weekly report for processors to pay hazard and flood insurance bills and offer phone-based customer service to agency customers. The service also requires updating loan-level disbursement transactions directly within the agency's loan servicing system. Eligibility is restricted to onshore organizations based in the United States. The agency requires the performance of all work to occur offsite. Bidders must submit their proposals digitally via email or through the designated online system. The agency is looking for proposals to determine the budget, and specific key dates are not provided in the initial request.