9-1-1 Text Message Survey Solution

The agency is seeking a vendor to provide a post-9-1-1 call text message survey software solution. This system must automatically receive and process incident data, including incident numbers, dates and times of calls, call classifications, and caller phone numbers. The software must support configurable survey questions, including rating-based, yes/no, and open-text formats. The scope of work requires a user-friendly dashboard that displays survey results tied to specific incidents. The system must offer standard reporting capabilities for response rates, satisfaction scores, and trends over time, with filtering options for date ranges, call takers, and call types. Bidders must also provide a detailed system architecture diagram illustrating servers, networks, peripherals, workstations, mobiles, interface points, and the interdependencies between production, test, training, and disaster recovery environments. Eligibility is restricted to onshore organizations based in the United States. The agency expects the performance of the work to take place offsite. Bidders can submit their proposals digitally via email or through the online portal, and the agency is currently looking for budget proposals to determine the cost of the project.