Cloud-based Email Marketing and Customer Communications Platform

The agency is seeking a cloud-based email marketing and customer communications platform to support large-scale customer outreach, automated communications, analytics, subscription management, and integration with an SAP environment. This platform must resolve the agency's need for web-based email campaign management tools, a drag-and-drop email editor with responsive templates, custom HTML editing, and audience segmentation. The requested scope of work also covers email scheduling, A/B testing, automated customer journeys, customer preference tools, suppression list synchronization, and campaign analytics dashboards with exportable reporting. The agency requires asset and template management capabilities, Canva or similar design platform integration, SMS messaging capabilities, multi-channel communication support, and emergency notification functionality. Eligible bidders must perform all work onsite and must be located onshore within the United States. Bidders must submit any questions regarding this opportunity no later than June 19, 2026. The agency is planning for a contract period of one year. Bidders may submit their responses digitally via email or through an online portal. The agency has not disclosed a specific budget and is looking for proposals to define the cost.