Physical Security Cameras, Fire Alarm and Access Control System

The City of Jacksonville, North Carolina, requires comprehensive maintenance and support for its physical security cameras, fire alarm, and access control systems. The agency is seeking a qualified contractor to ensure the continuous operation, integration, and cybersecurity compliance of its municipal security infrastructure. This procurement addresses the ongoing need to protect city assets, secure municipal facilities, and maintain reliable emergency alert systems. The scope of work covers the maintenance of IP cameras, mounts, cabling, enclosures, and the associated video management system, including camera alignment, focus, and image quality adjustments. For the door access control system, the selected contractor must maintain card readers, keypads, door controllers, biometric readers, power supplies, and lock hardware such as magnetic locks and strikes. Additionally, the project requires the maintenance, support, and testing of the Galaxy management platform, badging systems, panic buttons, and burglar alarms. All proposed hardware and software must support secure integration within the city's network environment, and the city retains sole ownership of all video footage, access logs, metadata, and configuration files. Bidders must perform all work onsite in Jacksonville, North Carolina, and must be located within the United States. The agency will award a contract for a one-year period, and bidders must submit their pricing proposals as part of the response. Bidders must submit any questions regarding this opportunity no later than June 12, 2026. The agency accepts digital submissions of the final proposal via email or through their online portal. The evaluation will be based on the submitted proposals, though the agency has not disclosed specific weighted criteria or a set budget limit.