Police Cellular Mobility Service

The Timmins Police Service, a government authority located in Waterloo, Ontario, requires the setup of a new corporate cellular mobility account. The agency is trying to solve its need for reliable, prioritized public safety communication services by establishing a dedicated account with a qualified cellular provider. The contract period for this service will be for one year. The scope of work covers the provision of a dedicated account manager accessible during Eastern business hours via email and telephone for sales and technical support. The agency requires a web-accessible billing portal with at least three billing accounts to access corporate status, subscriber details, billing information, and previous invoices. The provider must also deliver a web-accessible management portal with at least three administrator accounts to manage existing services, update device assignments, change subscriber information, review account details, and access subscriber reporting. The agency requires negotiated pricing for service plans and devices that must remain valid for a three-year cycle. The requested services must support two types of activations, which are Voice and Data, and Data Only. For the Voice and Data devices, the agency requires unlimited Canada-to-Canada and Canada-to-USA voice with no long-distance fees, unlimited Canada and USA messaging, and true unlimited data access with no throttling, caps, or pooling. The technical specifications require a permanent static assigned public IP address for each mobile device and voice and data network priority for public safety traffic. The devices must support visual voicemail, voicemail-to-text, and a pay-per-day international roaming addon. The service must operate on a minimum of a 5G network with a proven supported network from Bell, Telus, or Rogers. Bidders must perform all work offsite and must be located onshore within Canada. The agency is looking for proposals to determine the budget and has not disclosed a pre-set funding limit. The source document does not contain specific evaluation criteria or key dates for this procurement.