Customer Opinion Research Services

The government authority located in Oakland, California is seeking customer opinion research services to design, administer, and analyze a residential consumer opinion survey. The agency needs to gather raw data and receive both high-level and detailed analyses of trends, demographics, key consumer concerns, and opportunities for improving customer opinion. This initiative aims to solve the agency's need for structured feedback from its residential base to guide future customer service and operational improvements. The scope of work covers the development and administration of the residential consumer opinion survey in Fall 2026, specifically from late August through mid-September 2026. The selected contractor must translate the final approved survey into Spanish and Chinese, and then conduct the survey administration in English, Spanish, and Chinese. Following the data collection, the contractor must deliver all raw data, a written report, and a presentation detailing the findings. The contract period spans one year, and the performance of the work must take place onsite. Eligibility is restricted to onshore organizations based in the United States. Bidders must submit their responses digitally via email or through the online portal, and the agency is currently looking for proposals to determine the budget.