Dedicated Platform Management and Development Services

The issuing agency is seeking dedicated platform management and development services for a contract period of one year. The agency requires software development services, including scoped development initiatives, campaign and program maintenance, reporting tools, environment management, and compliance upgrades. The selected vendor must also handle platform operations and maintenance, which covers incident response, uptime management, compliance support, security patching, dependency management, and performance monitoring. The agency requires a clear delivery structure with all-in monthly pricing and a project team of named individuals with identified roles. Bidders must name a senior point of contact who possesses authority across all service domains. The agency restricts subcontracting, requiring full disclosure and written approval before any subcontractors can be utilized. Bidders must demonstrate relevant organizational technical experience and familiarity with GDPR, CCPA, CASL, PIPEDA, and SOC 2. The agency requires the submission of an organizational LLM disclosure document, a written security policy, client references, and an agreement to sign an EFI security commitment. The agency limits eligibility to onshore vendors located in the United States only. The agency expects the performance of the work to be conducted offsite. Bidders must submit their responses digitally via email or online. The agency has established a budget of up to 15,000 USD for this initiative.