RFI for Unified Customer Communications System

The agency is seeking information to better understand the current landscape of customer communications information solutions available for a complex, multi-modal public transit system. The agency requires a unified customer communications system to solve these multi-modal transit information challenges. This request for information serves to gather market details, and the main document with full specifications must be obtained directly by email as it is not available on the agency website. Only onshore organizations based in the United States are eligible to participate in this market research effort. The agency will allow the performance of the work to occur either onsite or offsite. The agency is currently looking for proposals to understand pricing and budget structures for this type of system.