Secret Shop Platform

The issuing agency is seeking a vendor to provide a standardized secret shop platform to evaluate hotel, resort, dining, retail, spa, casino, and facility operations. The agency needs to solve the challenge of inconsistent mystery shopping evaluations across its diverse portfolio by implementing a unified system. The requested platform must support point-based scoring, required photo evidence, and portfolio-wide reporting. The scope of work covers software configuration, deployment of templates, mobile audit tools, scoring logic, and photo evidence enforcement. The selected vendor must also provide reporting dashboards, training, and ongoing support across all property areas. Optional requirements include Single Sign-On (SSO) integration, Power BI integration, and in-person training based on evaluation findings. Eligibility is strictly limited to onshore organizations based in the United States. The agency requires the performance of all work to be conducted offsite. Bidders must submit their proposals digitally, with the agency accepting submissions via email or through an online portal. The agency is looking for proposal submissions to determine the budget and cost structure for this project. The source document does not disclose specific evaluation criteria or key dates for this opportunity.