RFI for Volunteer Management System

The City of Austin is seeking information on Volunteer Management Platform solutions capable of supporting internal employee volunteer programs and external community volunteer coordination. The agency needs a system to manage volunteer opportunities across multiple departments and partner organizations while streamlining approvals, scheduling, participation tracking, and post-event data reporting. The desired solution must support future program growth, improve the user experience for administrators and participants, and deliver robust reporting and analytics within a municipal environment. The scope of work covers a platform that provides volunteer opportunity management, employee volunteer workflows, hour tracking and verification, scheduling, and event management. The system must also support public engagement, communications, and complex administrative structures and permissions. Respondents must provide a company overview, a description of the proposed platform functionality, their hosting model, and details on mobile accessibility. Eligible respondents must be onshore organizations based in the United States. The agency requires the performance of all work to be conducted offsite. Respondents must submit information regarding their typical client types and their specific experience working with municipalities, government entities, or similarly complex organizations. The agency is currently looking for proposals to determine the budget and has not signaled a specific funding limit. The solicitation does not list specific evaluation criteria or key dates in the source document, as this is an initial request for information to assess market capabilities.