Professional Information Technology Services

The City of Gilmer, Texas, is seeking a responsive and experienced technology partner to provide comprehensive professional information technology services. The agency needs to support municipal operations across multiple departments, ensuring robust cybersecurity, network infrastructure, cloud services, user support, strategic technology planning, and regulatory compliance. This initiative aims to solve the challenge of maintaining secure, continuous, and modern municipal operations through dedicated external expertise. The scope of work covers help desk support, network administration, cybersecurity services, server and cloud management, disaster recovery planning, strategic technology planning, public safety systems support, and procurement assistance. The selected partner must deliver twenty-four-seven remote and on-site support capabilities for critical infrastructure, including real-time monitoring. Additionally, the agency requires expertise in enhanced security measures such as multi-factor authentication, endpoint hardening, email security, and emergency response and continuity planning. Eligible bidders must be onshore organizations based in the United States of America. The agency allows the performance of the work to occur offsite. Bidders must submit their proposals digitally via email or through the designated online portal. The agency is establishing a contract period of three years. For the budget, the agency is currently looking for proposals to determine the financial structure. The agency has not disclosed specific evaluation criteria weights or key milestone dates in the initial solicitation details.