Ireland - Claim and Digital Forms System

The City of Dublin Education and Training Board, acting as the contracting authority, is seeking a Software as a Service (SaaS) claim and digital forms system to replace its existing claim system. The agency requires a vendor to provide the supply, hosting, installation, migration, configuration, customization, testing, commissioning, documentation, training, and maintenance and support services for this platform. The system must automate processes, transactions, and routine notifications to reduce manual touchpoints, particularly for generating and processing claims. The project covers the delivery of systems support, user access management, contract management, recruitment management, and second-level approval for part-time claims. The agency requires a standardized system where all users operate on a common platform with seamless integration into the Department's standardized shared services ETB HR/Payroll system and school/college Management Information Systems. The platform must utilize workflows to streamline processes, maintain a detailed audit trail, provide activity reports, and ensure regulatory compliance. Bidders must be onshore organizations based in Ireland to be eligible for this opportunity. The performance of the requested work will take place offsite. The agency is looking for proposals to determine the budget, and no specific key dates or evaluation criteria are provided in the source.