Dedicated Platform Management and Development Services

The issuing agency is seeking dedicated platform management and development services for a contract period of one year. The agency needs to solve ongoing operational and development challenges through scoped software development initiatives, campaign and program maintenance, reporting tools, environment management, and compliance upgrades. Additionally, the agency requires platform operations and maintenance support, which includes incident response, uptime management, compliance support, security patching, dependency management, and performance monitoring. The scope of work requires a clear description of the delivery structure with all-in monthly pricing. Bidders must propose a project team of named individuals with identified roles and designate a named senior point of contact with authority across all service domains. Any proposed subcontracting requires full disclosure and written approval from the agency. Eligible bidders must perform the work offsite and must be located onshore within the United States only. Bidders must demonstrate relevant organizational technical experience and familiarity with GDPR, CCPA, CASL, PIPEDA, and SOC 2 regulations. The agency also requires bidders to submit an organizational LLM disclosure document, provide a written security policy, agree to sign an EFI security commitment, and furnish client references. The agency has established a budget of up to 15,000 USD for this one-year contract. Bidders must submit their responses digitally via email or online.