Voice over IP (VoIP) and Unified Communications Solution

The agency is seeking a complete turnkey Voice over IP (VoIP) and Unified Communications solution to modernize its communications infrastructure. The selected vendor will handle full deployment, configuration, SIP trunk services, telephone number porting, migration planning, cutover coordination, testing, validation, post-implementation support, and IP desk phone deployment. The system must support a minimum of thirty concurrent SIP call sessions, scalable SIP channel capacity, all existing DID ranges, E911 compliance, and failover and redundancy capabilities. The requested scope of work covers specific call routing features, messaging, client applications, and administrative tools. Call routing must include multi-level auto attendants, workgroups, hunt groups, route points, shared departmental lines, call queues, simultaneous and sequential ringing, call forwarding, and find-me/follow-me functionality. Messaging and client features must encompass voicemail, voicemail-to-email, unified messaging, eFax, desktop softphones, mobile applications for iOS and Android, presence indicators, and remote worker support. Administrative requirements include a web-based portal, role-based access control, real-time reporting, call detail records, call quality monitoring, and system health dashboards. The contract period spans five years, and the agency is looking for proposals to determine the budget. Eligibility is restricted to onshore organizations based in the United States, and all work must be performed offsite. Bidders must submit any questions by June 26, 2026, and the final response can be submitted digitally via email or online.