Secret Shop Platform

The issuing agency is seeking a vendor to provide a standardized secret shop platform to evaluate hotel, resort, dining, retail, spa, casino, and facility operations. The agency needs this platform to support point-based scoring, required photo evidence, and portfolio-wide reporting across all property areas. The project scope covers software configuration, deployment of templates, mobile audit tools, scoring logic, photo evidence enforcement, reporting dashboards, training, and ongoing support. Optional requirements include Single Sign-On (SSO) and Power BI integration, as well as optional in-person training based on evaluation findings. Eligibility is restricted to onshore organizations based in the United States. The agency requires the performance of the work to be conducted offsite. Bidders must submit their proposals digitally via email or through an online submission portal. The agency is looking for budget proposals from bidders, as a specific budget limit is not provided in the solicitation. The source document does not specify the evaluation criteria or key dates for this opportunity.