24x7 Information Technology Support Services

The government authority located in Sudbury, Massachusetts is seeking twenty-four-seven information technology support services. This initiative aims to maintain and improve information technology effectiveness, enhance service quality, minimize support costs, and maximize the return on investment in technology. The authority requires these services to ensure continuous system operations and to support future technological growth. The scope of work covers maintaining the domain network, providing centralized management of network resources, and establishing centralized storage for documents. The selected provider must connect all off-site municipal operations via the computer network, maintain software and hardware uniformity, and manage network printers. Additionally, the project requires establishing and maintaining an appropriate replacement program for computers and equipment. The chosen partner must develop and implement disaster recovery and business continuity plans, ensuring periodic compliance validation. The authority also requires staffing for a help desk operating twenty-four hours per day, seven days per week, to troubleshoot all district information technology systems. Finally, the scope includes developing, administering, and maintaining the inventory for district hardware, software, and wireless devices. Eligibility is limited to onshore organizations based in the United States of America. The performance of all contracted work will take place offsite. The authority is looking for proposals to determine the budget for this initiative, and the resulting contract will span a period of three years. All questions regarding this opportunity must be submitted no later than July 3, 2026.