Professional Information Technology Services

The City of Gilmer, Texas, is seeking a responsive and experienced technology partner to provide professional information technology services to support municipal operations across multiple departments. The agency needs to secure its network infrastructure, manage cloud services, support users, plan strategic technology, and ensure regulatory compliance. This initiative aims to solve the agency's need for comprehensive IT management, including public safety systems support and procurement assistance. The scope of work covers help desk support, network administration, cybersecurity services, server and cloud management, disaster recovery planning, and strategic technology planning. The selected partner must provide twenty-four-seven remote and on-site support capabilities for critical infrastructure, including real-time monitoring. Required services also include implementing enhanced security measures such as multi-factor authentication, endpoint hardening, and email security, alongside emergency response and continuity planning. Eligible bidders must be onshore organizations based in the United States. The agency requires the performance of all work to occur offsite. The contract period will span three years. The agency is looking for proposals to determine the budget for this project. Bidders must submit their responses digitally via email or online. The source document does not specify the evaluation criteria or key dates for this opportunity.