IT and OT Digital Forensics and Incident Response Retainer Services

The Pennsylvania-based government authority, Amtrak, is seeking a contractor to provide comprehensive Information Technology (IT) and Operational Technology (OT) digital forensics and incident response retainer services. The agency requires end-to-end services that extend beyond basic incident triage and forensic analysis to address cyber incident response and crisis management. To solve these security challenges, the selected contractor must establish a managed, dedicated twenty-four-hour, seven-days-a-week, year-round cybersecurity incident response hotline for on-call support. The scope of work covers the deployment of an enterprise, host-based incident response and forensic review platform to investigate endpoints, servers, and other supported systems. The agency requires secure, encrypted mechanisms for data exchange, communications, and system connectivity. Additionally, the contractor must deploy network-based forensic and detection technologies to intercept and analyze network traffic, while supporting on-site and cloud-based log ingestion to detect indicators of compromise and anomalous activity. Eligible bidders must be onshore organizations based in the United States. The agency allows the performance of work to occur both onsite and offsite. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget.