IT Support Services

The government authority in Albuquerque, New Mexico is seeking professional on-call Information Technology support services to assist with daily operations, planning, troubleshooting, and technical assessments. The agency requires technical assessments that provide deficiency reporting for existing systems, outlining concerns that affect daily operations. Additionally, the selected provider must establish standard operating procedures, implement best practices, participate in technical discussions, and advise on beneficial technology trends. The scope of work includes migrating an on-premises server running SharePoint 2010 to the latest SharePoint release. The agency also requires the migration of two on-premises SharePoint servers, consisting of one existing SharePoint 2016 server and the newly upgraded SharePoint server, to the Microsoft M365 platform. Furthermore, the project covers VMware system administration to support the agency infrastructure. The agency requires daily technical support to assist its IT team in the absence or unavailability of key staff, which must be accompanied by agency IT personnel. Onsite support is necessary for physical deployments, equipment installations, or addressing service outages, while other tasks may be performed offsite. Only organizations based in the United States are eligible to bid on this opportunity. Bidders must submit all questions regarding this opportunity no later than June 15, 2026. The agency accepts digital response submissions via email or online portal. The agency is looking for proposals to determine the budget and has not disclosed a specific funding limit.